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JOB DESCRIPTION

• Maintain up-to-date records of patient demographic information on data collection systems.
• Process accurate billings to patients and third-party reimbursement claims such as insurance firms.
• Conduct research to respond and conclude to patient concerns regarding billing and account information/ queries.
• Monitor unpaid claims, contact, collect and conclude from customers by sending them payment reminder as and when required.
• Perform administrative tasks such as receiving phone calls, replying to emails, and using word processors to prepare reports.
• Process patient statements, post transactions, and ensure accuracy of data entered.
• Ensure compliance with standard procedures and policies in performing job operations.
• Protect self and hospital reputation by maintaining confidentiality of client financial information.

REQUIREMENTS

1. Minimum SPM or equivalent that is granted by the management.
2. At least 1 year of working experience in area of finance, accounts, or customer service. .
3. High integrity. Work experience in a hospital setting is an advantage.
4. Possess customer focus and can deliver excellent customer service.
5. Organised, computer literate and thorough in all task completion.
6. Good command of English and Bahasa Malaysia.