Assoc. Prof. Mohammad Farris Iman Leong bin Abdullah
Psychiatry, KMI Kuala Terengganu
- Patients & Visitors
- Payment & Billing
Understanding Your Payment Options
We aim to make the billing and payment process clear and straightforward for our patients. Our team is available to assist with billing enquiries and payment arrangements where applicable.
Accepted Payment Methods
We accept payment through the following methods:
- Cash (RM – Malaysian Ringgit)
- Credit / Debit Cards (major cards accepted)
- Company or Insurance Panel Guarantee Letter
Please note that personal cheques are not accepted.
Frequently Asked Questions
How can I top up my deposit during admission?
You can top up your deposit at the Admission or Billing Counter, or through online bank transfer (details provided by our staff). Please ensure to include your full name and patient ID in the transaction reference.
Will I receive a receipt after payment?
Yes. An official receipt will be provided after every transaction, either printed at the counter or sent digitally (for online payments). online bank transfer (details provided by our staff). Please ensure to include your full name and patient ID in the transaction reference.
Can I use my insurance or employer’s Guarantee Letter (GL)?
Yes. We accept GLs from approved insurance companies and corporate panels. Please present the valid GL during admission or before treatment. Any charges not covered must be paid by the patient.
Important Notes on Guarantee Letters
- We only accept Undertaking Letters or Guarantee Letters issued by companies or insurance panels that have registered credit facilities with KMI Tawau Medical Centre.
- Approval and coverage are subject to the terms and conditions of the issuing company or insurer.
Please contact 089-771 873 or WhatsApp 010-900 8706
Terms & Conditions:
Deposit Requirement
- A deposit is required upon admission. The amount depends on the type of service, room category, or estimate treatment cost. Additional top-ups may be requested if charges exceed the initial deposit.
Payment Responsibility
- The patient (or guardian/next of kin) is fully responsible for settling all hospital charges not covered by insurance guarantee letters (GL), or corporate panels.
Insurance & Guarantee Letters (GL)
- Patients must present a valid GL before or during admission.
- Approval and coverage confirmation from the insurance provider or company panel is required.
- The hospital reserves the right to request a deposit even with a GL, depending on the terms of coverage.
Modes of Payment
- We accept cash, credit/debit cards, online bank transfers, and selected e-wallets.
- Online payments must be accompanied by proof of transfer and patient details for verification.
Billing & Receipts
- All payments will be issued an official receipt.
- Final bills will be prepared prior to discharge, and any balance must be cleared accordingly.
Refund Policy
- Any excess deposit after full settlement will be refunded via bank transfer.
- Refunds will be processed within 7–14 working days upon approval and submission of complete bank details.
Changes to Charges
- Hospital charges are subject to change without prior notice. Patients will be informed of any major cost adjustments where applicable.
Discharge Process
- Full payment or approved GL must be presented before discharge can proceed.
- Discharges outside of office hours may require an estimated bill to be settled first.
