Customer Service (Senior Executive / Executive)

Organization: KMI Taman Desa Medical Centre
Closing Date: 30-07-2024

 Job Summary :

  • Improve patient experience, create engaged patient and drive patient growth for the hospital.
  • Fully responsible for patient enquires in various official channels and resolving patient grievances.
  • Take ownership of patient issues and follow through to resolution.
  • Establish clear mission and implement strategies aligned to that mission to improve patient experiences.
  • Analyse statistics and compile accurate reports for monthly submission to hospital and to group level and to advise the hospital stakeholders on the service/process gap for continuous improvement.
  • Implement industry’s best practices and latest updates on healthcare related matters in order to advise the patient with the up-to-date information.
  • Maintain an orderly workflow according to priorities.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Identify opportunities for process improvement and contribute to the development of best practices within the customer service department.
  • To provide customer experience training internally or outsourced.

Qualification & Skills:

  • Bachelor/Diploma in Business Administration, Communication, and Public Relations or related field.
  • Good communication skills.
  • At least 3-5 years’ experience in customer service. Experience in a healthcare setting is an added advantage.
  • Strong English (written and spoken) comprehension and communication are essential. Able to converse in Mandarin is an added advantage.


Only shortlisted candidates will be notified. 

Contact Info:

Contact Person    Syahidah Yeop Dzawahil
Tel +603-7982 6500 (ext: 3328)
Email syahidah.dzawahil@tdmberhad.com.my