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 Job Summary :

• Improve patient experience, create engaged patient and drive patient growth for the hospital.
• Fully responsible for patient enquires in various official channels and resolving patient grievances.
• Take ownership of patient issues and follow through to resolution.
• Establish clear mission and implement strategies aligned to that mission to improve patient experiences.
• Analyse statistics and compile accurate reports for monthly submission to hospital and to group level and to advise the hospital stakeholders on the service/process gap for continuous improvement.
• Implement industry’s best practices and latest updates on healthcare related matters in order to advise the patient with the up-to-date information.
• Maintain an orderly workflow according to priorities.
• Strong problem-solving skills and the ability to think critically under pressure.
• Identify opportunities for process improvement and contribute to the development of best practices within the customer service department.
• To provide customer experience training internally or outsourced.

Qualification & Skills:

• Bachelor/Diploma in Business Administration, Communication, and Public Relations or related field.
• Good communication skills.
• At least 3-5 years’ experience in customer service. Experience in a healthcare setting is an added advantage.
• Strong English (written and spoken) comprehension and communication are essential. Able to converse in Mandarin is an added advantage.

Only shortlisted candidates will be notified. 

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