Customer Services

Organization: KMI Tawau Medical Centre
Closing Date: 29-04-2023

We are hiring for the following position :


✅Requirements :
🔷 Degree or Diploma in Mass Communication or relevant qualification.
🔷 Good command of English and Bahasa Melayu and preferably able to speak one other language.
🔷 Ability to converse in Mandarin would be an added advantage.
🔷 Excellent communication and interpersonal skills with the ability to work in a team.
🔷 Prior experience as a customer service specialist or equivalent, ideally in healthcare or hospitality (hotel) setting.
🔷 Attractive personality and physical appearance.

💪 Responsibilities :
🟢 Liaise with customers regarding services rendered, investigate customers’ concerns and handling service recovery.
🟢 Conduct customer satisfaction surveys / hospital tour.
🟢 Compiling accurate reports and statistics on NPS and grievances.
🟢 Establish good relationship with external and internal customers.
🟢 Assist in hospital wide activities and health education program

Interested applicants can send their resumes to hrkmitawau@tdmberhad.com.my

Shortlisted applicants will be called for an interview.

For any inquiries please do not hesitate to contact us at 089 771 873