We are hiring for the following position :
CUSTOMER SERVICE ASSISTANT
Degree or Diploma in Mass Communication or relevant qualification.
Good command of English and Bahasa Melayu and preferably able to speak one other language.
Ability to converse in Mandarin would be an added advantage.
Excellent communication and interpersonal skills with the ability to work in a team.
Prior experience as a customer service specialist or equivalent, ideally in healthcare or hospitality (hotel) setting.
Attractive personality and physical appearance.
Liaise with customers regarding services rendered, investigate customers’ concerns and handling service recovery.
Conduct customer satisfaction surveys / hospital tour.
Compiling accurate reports and statistics on NPS and grievances.
Establish good relationship with external and internal customers.
Assist in hospital wide activities and health education program
Interested applicants can send their resumes to firstname.lastname@example.org
Shortlisted applicants will be called for an interview.
For any inquiries please do not hesitate to contact us at 089 771 873